Returns, Cancellations & Refunds
Fresh Food, Prepared for Your Order
Our food is fresh and perishable, with stock and kitchen capacity reserved specifically for your order and selected date.
For food-safety reasons, we cannot accept returns of food once it has been delivered or collected.
If something is wrong with your order, please contact us promptly and we’ll review the issue.
Cancellations
We understand that plans change.
As your order date approaches, ingredients, stock and production capacity are increasingly committed to your order. The following cancellation charges therefore apply:
| When You Cancel | Cancellation Fee |
|---|---|
| 31+ days before | 5% of order value |
| 4–30 days before | 30% of order value |
| 2–3 days before | 80% of order value |
| Less than 24 hours before | No refund |
Where a partial refund is due, the applicable cancellation fee will be deducted from the refund amount.
Need to Change Your Date Instead?
If your plans have changed, you may be able to move your order rather than cancel it.
Change of Delivery or Collection Date
Administrative fee: $20 before GST
Changes are subject to availability.
If your requested new date or time slot is already full, we may not be able to accommodate the change.
If your new delivery date has a different delivery fee or Festive Peak Delivery Surcharge, the applicable charge for the new date will apply.
Please contact us as early as possible.
Missing or Incorrect Item
Something missing or not what you ordered?
WhatsApp us as soon as possible, preferably within 60 minutes of receiving your order.
Please send:
✓ Your order number
✓ What is missing or incorrect
✓ Clear photographs where applicable
If the driver is still nearby, please contact us immediately as we may be able to resolve the issue more quickly.
Once verified, we’ll arrange an appropriate replacement, refund or store credit, depending on the circumstances and availability.
Issues reported more than 60 minutes after delivery will be reviewed on a case-by-case basis.
Damaged Item or Quality Issue
If an item arrives damaged or you believe there is a genuine quality issue, please contact us as soon as possible after receiving your order.
Please keep the affected food and packaging and send us:
✓ Your order number
✓ Clear photographs of the item
✓ Clear photographs of the packaging
✓ A brief description of the issue
Our team will review the matter and determine the appropriate resolution.
Failed Deliveries
Please check your delivery address, contact number, delivery date and time slot carefully before completing your order.
Someone must be available to receive the food during your selected delivery window.
If we are unable to complete delivery because:
- Nobody is available to receive the order; or
- Incorrect/incomplete delivery information was provided,
a $25 re-delivery fee applies.
Re-delivery is subject to driver availability.
Because the food is freshly prepared and perishable, we cannot guarantee that a failed delivery can be re-delivered or refunded.
Refund Processing
Approved refunds will be returned through the appropriate payment/refund method.
After we process a refund, your bank or payment provider may require additional time before the funds appear in your account.
Delivery charges, Festive Peak Delivery Surcharges and other service charges that have already been fulfilled may not be refundable.
Need Help?
The fastest way to reach us is on WhatsApp:
Customer Service Hours:
10am–7pm daily
Please have your order number ready so we can assist you quickly.
Turkey Delivery Singapore
by Jeffrey’s Christmas Kitchen