Returns and Refunds
Should an order further exceeds the timing selected by 1hour for delivery due to unacceptable reasons deemed by the company, we will provide a full refund for the order.
Refunds will be done via crediting a customer with store credits only, that are not exchangeable with cash.
All orders are freshly made to order, and therefore cannot be cancelled within 24 hours of date of delivery.
All products are well descripted in terms of our award-winning taste, weight, size of product, and serving advice. Request for refunds due to improper checking of information prior to making an order is not allowed.
Should we miss out any item from your order, which is never the case, we will provide you with a refund for the missing item.
For reports of missing items, damaged packaging, or wrong item being delivered, claims must be supported with clear photos of all items delivered. Claims without the provision of images will not be escalated for resolution, but instead, be marked as a closed case immediately.