Should an order be delivered later than the timing selected by 1 hour due to unacceptable reasons deemed by the company, we will provide a full refund for the order.
Refunds will be done by crediting a customer with store credits. The store credits are not exchangeable for cash.
Eg. Selected timeslot is 6-7pm. Food arrives at 7.30pm – no full refund requests will be entertained however we will provide a voucher suitable for compensation at the discretion of the company.
The store credits provided for refund will only be usable for 2 weeks from the date of issue.
*Store credits are also not applicable for delivery fees.
Wet Weather Conditions
During monsoon periods in Singapore, we may experience torrential rains and it is definitely not beneficial for both our customers and us. Regardless rain or shine, our drivers are still going to do their best to meet your preferred timeslot (unless you have chose the 1 Hour Express Delivery) and deliver your order on time!
While our drivers are braving through the rainstorms, we appreciate 100% support from you to understand their position as they are not able to drive at the same speed during dry road conditions. We need to ensuring our drivers’ safety and we seek your kindest cooperation to not insult, leave nasty remarks or scold them for being later than usual.
(Refer to Delivery Grace Period below)
Delivery Grace Period:
Additional 60min grace period from the provided time slot, in considerations of unforeseen bad weather, road conditions and other external factor which are not within our control to mention additional cost for festive rate, extended locations (Tuas, Jurong Island, Sentosa) and peak hour time slots
Orders above $120: Free Delivery
Orders below $120: $19 per order
Extended Delivery (Tuas, Jurong Island, Sentosa): $25 per order
Delivery Time Slots:
- 12pm to 2pm
- 2pm to 4pm
- 4pm to 6pm
- 6pm to 8pm
Mondays to Sundays, including public holidays.
Please ensure that your delivery details are accurately provided when you are at checkout, and that there will be someone to receive the food at your selected delivery date and time slot. Re-deliveries are charged at $25 per order. Otherwise, the order will be discarded at the customers expense.
In the case where customers refuse to pay for redelivery after a failed delivery, only 50% of the order amount (excluding the delivery cost) will be refunded due to wastage of perishable goods/products.
This option may be selected at checkout. Our current available pickup location is at 140 Paya Lebar Rd, #03-13, Singapore 409015
Your order matters.
All orders are freshly made to order, and therefore cannot be cancelled within 24 hours of date of delivery.
All products are well descripted in terms of our award-winning taste, weight, size of product, and serving advice. Request for refunds due to improper checking of information prior to making an order is not allowed.
Should we miss out any item from your order, which is never the case, we will provide you with a refund for the missing item or replacement of the item.
For reports of missing items, damaged packaging, or wrong item being delivered, claims must be supported with clear photos of all items delivered. Claims without the provision of images will not be escalated for resolution, but instead, be marked as a closed case immediately.